Privacy Policy

Effective Date: January 2026

Company Name: S.G. Roofing & Restoration
Website: https://sgroofs.com/
Contact Email: lucas@sgroofs.com

S.G. Roofing & Restoration (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and complying with applicable communication laws, including the Telephone Consumer Protection Act (TCPA) and A2P 10DLC messaging regulations.

This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

A. Information You Provide Directly

• Full name
• Email address
• Phone number (including mobile number)
• Property address
• Billing details
• Information submitted via forms, chat, phone, estimate requests, or service inquiries

B. Automatically Collected Information

• IP address
• Device type and browser
• Website usage data
• Cookies and tracking identifiers
• Referral URLs

C. SMS & Messaging Data
If you opt into SMS communications, we collect:

• Mobile phone number
• Date/time of opt-in
• Source of opt-in (web form, keyword, written consent, etc.)
• Message interaction data
• Opt-out records

We maintain consent records in accordance with carrier and regulatory requirements.

How We Use Your Information

We use the collected information to:

• Provide requested services
• Respond to inquiries
• Deliver SMS communications (if consented)
• Send appointment reminders, updates, and confirmations
• Send marketing communications (if opted in)
• Improve our services and website
• Prevent fraud and maintain security
• Comply with legal obligations

We do not sell personal information.

SMS Communications & TCPA Compliance

By submitting your phone number through our website, forms, contracts, or other opt-in methods, you provide express consent to receive SMS messages from S.G. Roofing & Restoration.

Message Types May Include:

• Appointment reminders
• Service updates
• Estimate and inspection scheduling
• Account notifications
• Customer support responses
• Promotional or marketing messages (if applicable)

Message Frequency
Message frequency varies based on interaction.

Fees
Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions
You may opt out at any time by replying: STOP

After opting out, you will receive a final confirmation message and will no longer receive SMS communications unless you opt in again.

Help Instructions
Reply HELP for assistance or contact lucas@sgroofs.com

Consent Not Required for Purchase
Consent to receive SMS messages is not required to purchase services.

SMS Opt-In & Data Handling (A2P 10DLC Disclosure)

We follow strict A2P 10DLC messaging standards:

• We only send messages to individuals who have provided proper consent.
• We maintain detailed opt-in records.
• We honor all opt-out requests promptly.
• We do not use purchased or third-party lead lists for SMS campaigns.
• We do not send messages related to prohibited content categories.

Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookie & Tracking Practices

We use cookies and tracking technologies to:

• Analyze website performance
• Improve user experience
• Support advertising campaigns
• Enable retargeting

Third-party tools may include:

• Google Analytics
• Google Ads
• Meta Pixel
• CRM platforms
• Marketing automation tools

You can disable cookies in your browser settings.

Data Security & Handling

We implement appropriate administrative, technical, and physical safeguards, including:

• SSL encryption
• Secure cloud infrastructure
• Access controls
• Encrypted storage where applicable
• Role-based system permissions

While we follow industry best practices, no method of transmission over the internet is 100% secure.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill service obligations
• Maintain legal compliance
• Resolve disputes
• Enforce agreements

SMS opt-in records are retained to comply with carrier and regulatory requirements.

Your Rights

Depending on your jurisdiction, you may request:

• Access to your personal information
• Correction of inaccurate data
• Deletion of personal information
• Withdrawal of consent
• Restriction of certain processing activities

To exercise these rights, contact lucas@sgroofs.com

Third-Party Service Providers

We may use third-party vendors to assist in operating our business, including:

• SMS platform providers
• CRM systems
• Payment processors
• Hosting providers
• Analytics services

These vendors are contractually required to protect your data and may only use it to provide services on our behalf.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date.

Contact Information

S.G. Roofing & Restoration
100 South Ashley Dr. Suite 600
Tampa, FL 33602
lucas@sgroofs.com
(800) 979-1554